You are always welcome to write us. We will do our best to help you. If you have just bought your software you will have 3 months free support. If you are not covered by the free support period, you might have to purchase a Support plan, before we can forward your request to one of our Developers/Technicians or other personnel. The Support plan can be purchased in our web shop. If a problem is because of a bug in the easyGUI product we will always help you.